Shipping Information
Our team works hard and smartly to ensure your purchased product reaches you safely and discreetly.
Discreet Shipping
At Venus Candy, we understand the importance of privacy when it comes to your purchases. That's why we prioritize discreet shipping for all orders. Your package will arrive in plain, unmarked packaging, with no indication of its contents. Whether you're ordering a small accessory or a larger item, you can trust that your delivery will be handled with the utmost confidentiality.
Shipping Charges
We offer competitive shipping rates to ensure that your Venus Candy experience is as convenient and affordable as possible. Shipping charges are calculated based on the weight and destination of your order. You'll see the shipping cost during the checkout process before finalizing your purchase. We also occasionally offer free shipping promotions, so be sure to check our website for any ongoing offers.
Bank Holidays
Please note that our shipping operations may be affected by bank holidays. Orders placed on or around bank holidays may experience slight delays in processing and delivery. Our customer service team will do their best to keep you informed of any anticipated delays and to ensure that your order reaches you as quickly as possible.
Shipping FAQs
1 Qus - How long will it take for my order to arrive?
Ans- Shipping times vary depending on your location and the shipping method selected during checkout. Typically, orders are processed and shipped within 1-2 business days. Once shipped, delivery times can range from 2-7 business days, depending on your location.
2 Qus - Do you offer international shipping?
Ans- Yes, we offer international shipping to select countries. During checkout, you'll be able to see if your country is eligible for delivery. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
3 Qus - Can I track my order?
Ans- Absolutely! Once your order has been processed and shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and get real-time updates on its whereabouts.
4 Qus - What if I need to change my shipping address?
Ans- If you need to update your shipping address after placing your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that changes may not be possible once your order has been shipped.
5 Qus - What if my package arrives damaged or incomplete?
Ans- Your satisfaction is our top priority, so if your package arrives damaged or missing items, please contact us immediately. We'll work with you to resolve the issue and ensure that you receive the products you ordered in perfect condition.
If you have any further questions or concerns about shipping, please don't hesitate to reach out to our friendly customer service team. We're here to help make your Venus Candy shopping experience as smooth and enjoyable as possible.
