Return and Refund Policy

At Venus Candy, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below:

We accept returns of unused and unopened products within 30 days of delivery. To be eligible for a return, your item must be in its original packaging and in the same condition as when you received it.

To initiate a return, please contact our customer support team at [insert contact information] with your order number and reason for return. Our team will provide you with further instructions on how to return the item(s).

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

We will refund the full purchase price of the returned item(s), excluding any shipping or handling fees, if applicable.

Please note that we do not offer refunds for used or opened products unless they are defective or damaged upon arrival.

If you receive a defective or damaged product, please contact us immediately to arrange for an exchange. We will replace the item(s) at no additional cost to you.

Certain products are exempt from being returned, including intimate or personal use items for hygiene reasons.